Aura Digital LLC values the customer shopping experience. If you are not satisfied with the standard plastic toys you purchased, you may request a return in accordance with the following return and refund policy.
- Return Request Period
Customers may contact us to request a return within 30 calendar days of receiving the item.
To initiate a return, please contact us via the following email address within the return period:
Please include the following information in your email:
Order number
Name of the purchased item
Reason for return
Contact information
Photos of the item (if necessary)
Upon receipt of your request, we will verify the order and provide you with further instructions regarding the return.
- Returns of Opened Items
Returns may be requested even after the item has been opened.
Customers are not required to keep the item completely unopened to submit a return request.
However, to ensure the return is processed smoothly, we recommend that customers retain the item, its packaging, and all accessories as much as possible when returning it.
If the item sustains obvious damage caused by the user, is missing essential accessories, or cannot be properly inspected or processed due to improper use, we may handle the refund based on the specific circumstances and applicable laws.
This policy does not limit the statutory consumer rights to which customers are entitled by law.
- Return Address
Address: 2728 BARK AVE, MARRERO, LA 70072
- Return Shipping Costs
Quality Issues or Incorrect Items
If the item has quality issues, was damaged during shipping, or does not match the order, Aura Digital LLC will cover the return shipping costs upon verification.
Returns Unrelated to Quality Issues
If the return is due to reasons unrelated to quality—such as personal preference, purchasing the wrong item, or the size or style not meeting expectations—the customer is responsible for the return shipping costs.
Specific return instructions will be communicated to the customer via email based on the order details.
- Requirements for Returned Items
Returns may be requested for opened items, but customers are expected to take reasonable care of the item. When returning items, please include the following whenever possible:
The item itself
Original packaging
Product accessories
Any other items originally supplied with the product
If the item has been used, is damaged, or is missing essential components, we will determine the appropriate refund method based on the specific circumstances and applicable laws.
This policy does not limit statutory consumer rights that cannot be excluded by law.
- Return Processing Time
After shipping the item to the return address we provided, we recommend retaining proof of shipment and tracking information.
Once the returned item is delivered to and received by us, we will verify the item and the order details.
Generally, we process refunds within 3–5 business days of receiving the return.
- Refund Methods and Timing
For orders eligible for a refund, the funds will be returned via the original payment method.
Refunds are processed within 3–5 business days after the return is received and verified.
Once the refund is issued, the actual time it takes for funds to appear in your account may vary depending on the processing times of your bank, credit card issuer, or third-party payment provider.
- Partial Refunds
If an order contains multiple items and only some are eligible for return, we may issue a refund based only on the items actually returned and confirmed as eligible.
- What if I haven’t received my refund?
If we have confirmed that the refund has been processed but you do not see the funds in your account within a reasonable timeframe, please first contact your bank or payment service provider.
If the issue remains unresolved, please contact us at:
We will assist you in verifying the status of your refund.
- Damaged or Incorrect Items
If you receive an item that is visibly damaged, has quality issues, or does not match your order, please contact us as soon as possible.
Please provide:
Order number
Product name
Description of the issue
Photos of the item
Photos of the outer packaging (if related to shipping damage)
After verification, we will provide a solution—such as a return, exchange, or refund—based on the specific circumstances.
11. Unauthorized Returns
To ensure return packages are correctly identified and processed, customers must contact us to confirm the return before shipping any items back.
Please do not ship items directly to the company’s registered address without first obtaining return instructions.
Aura Digital LLC will provide the return address via email based on the specific order.
- Statutory Consumer Rights
This Return and Refund Policy outlines our commercial return process and does not limit or exclude any mandatory consumer rights to which customers are entitled under applicable law.
If applicable law grants customers additional rights regarding returns, refunds, product quality, or other consumer matters, those statutory rights shall prevail.
- Contact Us
To request a return, inquire about a refund, or obtain the return address, please contact us at:
Company: Aura Digital LLC
Address: 2728 BARK AVE, MARRERO, LA 70072
Email: [email protected]
Please be sure to contact us before initiating a return so that we can provide the correct return address and instructions.