Company Name: Aura Digital LLC
Company Address: 2728 BARK AVE MARRERO, LA 70072
Contact Email: [email protected]
Aura Digital LLC (hereinafter referred to as “we” or “us”) values the protection of our customers’ personal information and privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information—and the privacy rights available to you—when you visit our website, browse our standard plastic toy products, place an order, or contact us.
Please read this Privacy Policy carefully when using our website or providing us with personal information.
- Personal Information We Collect
To provide product sales, order processing, and after-sales services, we may collect the following types of personal information:
Identity Information: Name, recipient’s name, etc.
Contact Information: Email address, phone number, billing address, and shipping address.
Order Information: Purchased plastic toy products, order number, order amount, purchase time, and order status.
Payment Information: Payment transaction records, payment status, and transaction identification details. Full bank card details are typically handled by payment service providers.
Technical Information: IP address, browser type, device information, access times, and website usage records.
Customer Service Information: Inquiries, feedback, and after-sales requests submitted via email or other channels.
We collect relevant information only to the extent necessary for business operations and as permitted by applicable law.
- How We Collect Personal Information
We may collect personal information in the following ways:
Directly Provided: When you fill out an order, submit a contact form, or send an email.
Automatically Collected: When you visit our website, we collect certain device and access information via server logs, cookies, or similar technologies.
Third-Party Services: We obtain information related to order fulfillment from payment service providers, logistics providers, and other service providers that assist in operating our website.
- Purposes of Using Personal Information
The personal information we collect may be used for the following purposes:
Processing and confirming customer orders.
Completing payment processing and transaction verification.
Arranging the delivery of standard plastic toy products. Provide order tracking, returns, refunds, and after-sales support.
Respond to customer inquiries and handle complaints or feedback.
Maintain the proper functioning and security of the website.
Analyze website usage and improve the shopping experience.
Prevent fraud, identify suspicious transactions, and fulfill obligations under applicable laws.
Send information related to products or services, subject to appropriate authorization or legal basis.
- Payment Services and Third-Party Information Sharing
To fulfill orders and provide related services, we may share personal information with third parties to the extent necessary.
Payment Service Providers
We may use third-party payment service providers to process customer payments.
Stripe is a payment processing service provider and is not a partner brand or affiliate of Aura Digital LLC. When you use Stripe to make a payment, Stripe may process relevant payment information in accordance with its own privacy policy.
You can visit Stripe’s privacy policy
to learn more.
Logistics Service Providers
To complete order delivery, we may provide necessary information—such as the recipient’s name, delivery address, contact number, and order details—to logistics service providers.
Technical and Operational Service Providers
We may share necessary information with providers of website hosting, technical maintenance, customer service, and security services to support website operations and order processing.
Legal Requirements
We may disclose relevant personal information as required by law, regulation, or when necessary to protect our legitimate interests.
We will not use personal information for purposes incompatible with those described in this policy, unless we have obtained appropriate authorization or have another legal basis for doing so.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website operations, remember user preferences, analyze website traffic, and improve the user experience.
Cookies may include:
Necessary Cookies: Used for the shopping cart, checkout process, and basic website functionality.
Functional Cookies: Used to save user preferences and certain website settings.
Analytical Cookies: Used to understand website traffic and usage trends.
Third-Party Cookies: Set by payment or other third-party service providers based on their service functions.
For non-essential cookies that require prior consent, we will enable them only after obtaining your consent. You can manage your preferences via the website’s cookie settings or your browser settings.
6. Storage and Protection of Personal Information
Aura Digital LLC implements reasonable technical and administrative measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
We may retain relevant information for the period necessary to fulfill needs such as order processing, financial record-keeping, customer service, dispute resolution, and legal compliance.
When personal information is no longer required for its intended purpose and there is no statutory retention obligation, we will delete or anonymize the information in accordance with applicable laws.
- Retention Period for Personal Information
We determine the retention period for personal information based on the purpose of collection, business needs, and applicable laws.
Order and transaction information: Retained in accordance with financial, tax, and other relevant legal requirements.
Customer service records: Retained for the period necessary to handle inquiries, after-sales requests, and related disputes.
Technical and access records: Retained for a reasonable period based on website security, operational, and analytical needs.
Marketing information: Handled in accordance with applicable laws and relevant rules when you withdraw your consent or the information is no longer needed.
- Your Privacy Rights
Subject to applicable laws, you may have the following rights:
Right of access: To request information about the personal information we collect and process.
Right to correction: To request the correction of inaccurate or incomplete personal information.
Right to deletion: To request the deletion of personal information where permitted by law.
Right to withdraw consent: To withdraw consent for processing based on consent, as permitted by law.
Right to opt out of marketing: To request to stop receiving marketing emails at any time.
Right to restrict or object to certain processing: To make such requests where permitted by applicable laws.
If you wish to exercise the above rights, please contact us via the email address listed in this policy.
- Privacy Rights for California Residents
If you are a California resident and Aura Digital LLC’s relevant business operations are subject to the California Consumer Privacy Act (CCPA, as amended), you may have the following rights:
To know what personal information we collect, use, and disclose.
To request access to or deletion of personal information.
To request the correction of inaccurate personal information. Opt out of the sale of personal information or the sharing of personal information for cross-context behavioral advertising.
Limit the use and disclosure of sensitive personal information as provided by law.
Not be subject to unlawful discrimination for exercising your privacy rights.
The rights above are subject to conditions and exceptions set forth in applicable law.
To submit a privacy request, please email:
If applicable law requires us to verify your identity, we may request information reasonably necessary to do so.
- Children’s Privacy
We sell general plastic toy products, but our website does not provide online services specifically aimed at children.
We do not knowingly collect personal information from children under the age prescribed by applicable law without necessary authorization.
If you believe a child has provided us with personal information without proper authorization, please contact us via our contact email so that we may verify the situation and take appropriate action.
- Links to External Websites
Our website may contain links to third-party websites or services.
These third-party websites have their own privacy policies and information handling practices. Aura Digital LLC assumes no responsibility for the privacy practices of third-party websites.
We recommend that you read the privacy policies of third-party websites when visiting them.
- Updates to the Privacy Policy
We may update this Privacy Policy in response to business changes, adjustments to website functionality, or requirements under applicable law.
Updated policies will be posted on the website, and you will be notified through appropriate means where necessary.
We recommend that you review this page periodically to stay informed about the latest privacy protection rules.